First Line Intern

PASHA Insurance

First Line Intern

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Key responsibilities:

  • Receive and Response to users inquiries via call/e-mail with prompt, accurate, and courteous replies.
  • Logging and Tracking the details of users requests and problems as tickets.
  • Identify the types, categories, severity, and urgency of the ticket.
  • Provide technical/non-technical phone/e-mail support to users.
  • Provide remote support and/or remote maintenance users.
  • Control and follow up users tickets in order to comply with Procedures.
  • Act as a further escalation point for unresolved or escalated calls;
  • Route users tickets to proper teams to follow up and handle (both internal and external) including tracking the status of tickets until closure.
  • Escalate the ticket to Supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
  • Provide report to Supervisor upon requests.
  • Maintain and/or Update users information in the Service Desk System.
  • Participate and assist in driving knowledge management process.

Required skills:

  • Windows 7,8 & 10 Administration & Support
  • Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
  • Basic Networking knowledge covering Local Area Networks, Switches & VLan’s
  • Strong communication and customer service skills.
  • Ability to quickly learn new applications and technologies
  • Able to install, configure, upgrade and relocate PC hardware, software and print devices.
  • Experience of Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem solving.
  • Experience of PC hardware troubleshooting and problem solving.
  • Microsoft Office 365 experience an advantage.
  • Basic Administration of Exchange Server and mobile email technologies.

Deadline for applications: 30.04.2023

Please send your CV with the title of the position you are applying for in the "Subject" section to the e-mail [email protected].

Elanın bitmə tarixi: 30.04.2023