Holiday Inn Baku
Front desk agent
Main duties:
Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day’s schedule.
Candidate requirements:
Previous hotel experience is preferable.
Strong working knowledge of related computer software, including restaurant management software.
Knowledge of Hotel PMS is preferable.
Excellent communication and customer service skills.
Excellent knowledge of Azerbaijani, Russian or/and English languages.
Highly responsible & reliable.
Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Front desk agent” in the subject of the email. Applications without subjects will not be considered.
E-mail: [email protected]
Elanın bitmə tarixi: 07.10.2023