IT Help Desk



Department/Group: Information Technology

Level/Salary Range: Entry Level

Position Type: Full time

Key responsibilities:

  • Supports staff & Students hardware including PC´s, printers, photocopy machines, tablets, phone POS´s and other devices.
  • Identify user needs.
  • Maintain daily performance of computer systems.
  • Install, modify, and repair computer hardware and software.
  • Install computer peripherals for users.
  • Run reports to determine malfunctions that continue to occur.
  • Record events and problems and their resolution in logs
  • Pass on any feedback or suggestions by staff to the IT administrator
  • identify and escalate situations requiring urgent attention
  • Testing new technology
  • Setting up accounts for new users
  • Resolve STVs issues during ongoing lessons
  • Support teachers during ILS sessions when needed
  • Assist the IT Manager in maintaining the infrastructure (Servers, Switches, Wi-Fi)
  • Responsible and accountable for the professional and efficient managing of visitors, vendors, telephone calls and messages, as well as a variety of clerical duties that support customer services, information and referral and the operation and presentation of a professional office, thus ensuring the organization and efficient operation of the school’s Reception Area
  • Responsible for performing his/her duties as per SABIS® systems, policies, and procedures.
  • Works closely with the Director, the Head of Marketing, and the Office Manager to ensure the efficient operation of reception
  • Interacts regularly with parents and staff.

Knowledge, skills & competencies:

  • Educational Qualifications Minimum high school diploma required, BA preferred
  • Certifications N/A
  • Language Skills Fluency in AZERBAIJANI AND English;
  • Years of Experience 3+

Core Competencies:

  • Professional Behaviour and Ethical Conduct
  • Continuous Learning and Improvement
  • Accountability and Taking Ownership

Behavioural Competencies:

  • Flexibility and Adaptability
  • Analytical Thinking
  • Communication
  • Detail Orientation
  • Problem Solving
  • Time Management

Interested candidates are requested to submit their CVs in English by indicating the position title “IT Help desk” in the subject line and fill the application on SABIS® Careers ([email protected]).

Elanın bitmə tarixi: 24.02.2023