Excellent troubleshooting abilities for network, hardware, and software
Oversee the daily operations
Provide guidance to engineers
Maintain the quality of the service we provide.
Responsibilities (Managerial & Operational):
Flexibility to work a variety of shifts with minimal notice
Highly organized to keep Help desk tickets orders using “ServiceDesk” portal
Properly escalate the issue up the hierarchy
Preparation of reports and forms accepted within the department
Receives and handles requests for service, following agreed procedures.
Logs incidents and service requests and maintains relevant records.
Provisions/installs, configures and maintains infrastructure services and components.
Monitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution.
Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.
Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.
Provides technical expertise to enable the correct application of operational procedures.
Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines.
Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards.
Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers.
Competencies (Soft Skills):
Attention to Details
Cooperation and Teamwork
Exceptional leadership, collaboration, and communication skills.
Time management and organizational skills.
Negotiation
Advanced analytical and problem-solving skills
Flexibility
Positive Attitude
Strong Work Ethic
The ability to remain calm under pressure and in the face of a tight deadline
Requirements Analysis / Documentation
General requirements /Employees should know:
Methodological and normative materials related to company management system.
Requirements for business risk assessment documents.
Internal company procedures, instructions related to position
ISO 9001:2015 International Standard for Quality Management Systems requirements
ISO 45001: 2018 International Standard for Occupational Health and Safety Systems requirements.
ISO 27001:2013 International Standard for Information Security Management System requirements
Personnel specifications:
Diploma: Bachelor´s Degree in Information Technology, Computer Engineering or related field is preferred Experience: at least 5 years Specific areas of expertise: Advanced working experience in installing, configuring and troubleshooting Windows OR UNIX/Linux based environments Advanced experience in the administration and performance tuning of application stacks (e.g., Active Directory/LDAP, MS IIS, MS Exchange, Apache, NGINX, Postfix, Dovecot, etc.) Advanced working knowledge of virtualization, VMWare, or equivalent Working knowledge of various Cloud systems Strong knowledge of systems and networking software, hardware, and networking protocols Working experience with monitoring and backup systems Excellent shell scripting skills such as sh/bash, csh/tcsh, Windows PowerShell etc. Advanced networking knowledge (OSI network layers, TCP/IP, DNS) Professional certification (e.g., Microsoft (MTA, MSCA, MSCE), RedHat (RHSCA, RHCE), VMWare (VCA, VCP, VCAP), AWS (Foundational, Associate, Professional), Cisco (CCT, CCNA) is a plus Languages: Azeri native, Russian native, English intermediate
Deadline: 26.09.2022
Note: Interested candidates can send their CV’s by mentioning “Senior System Engineer” in the subject line ([email protected]).
