Assistant Front Office Manager

Holiday Inn Baku

Assistant Front Office Manager

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Main duties:

  • Prioritize and delegate daily work responsibilities to front desk staff.
  • Train and guide front desk staffs to provide quality of customer services.
  • Manage staffing schedules, shift changes, payrolls and labor costs in the absence of FO manager.
  • Resolve guest issues and enquiries to ensure guest satisfaction.
  • Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
  • Ensure that employees are properly groomed and dressed.
  • Identify process improvement to achieve financial and service goals.
  • Supervise the billing and cash processes to ensure compliance with company standards.
  • Provide feedbacks to the team members on their performances and improvements. 
  • Other duties assigned by Front Office Manager 

Candidate requirements:

  • Previous hotel Front Office experience in senior positions is must.
  • Strong managerial and delegation skills.
  • Strong working knowledge of related computer software, including restaurant management software.
  • Knowledge of Hotel PMS is must.
  • Excellent communication and customer service skills.
  • Excellent knowledge of Azerbaijani, Russian or/and English languages.
  • Highly responsible & reliable.

Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Assistant Front Office Manager” in the subject of the email [email protected]. Applications without subjects will not be considered.

Elanın bitmə tarixi: 28.02.2023