Prioritize and delegate daily work responsibilities to front desk staff.
Train and guide front desk staffs to provide quality of customer services.
Manage staffing schedules, shift changes, payrolls and labor costs in the absence of FO manager.
Resolve guest issues and enquiries to ensure guest satisfaction.
Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
Ensure that employees are properly groomed and dressed.
Identify process improvement to achieve financial and service goals.
Supervise the billing and cash processes to ensure compliance with company standards.
Provide feedbacks to the team members on their performances and improvements.
Other duties assigned by Front Office Manager
Previous hotel Front Office experience in senior positions is must.
Strong managerial and delegation skills.
Strong working knowledge of related computer software, including restaurant management software.
Knowledge of Hotel PMS is must.
Excellent communication and customer service skills.
Excellent knowledge of Azerbaijani, Russian or/and English languages.
Highly responsible & reliable.
Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Assistant Front Office Manager” in the subject of the email[email protected]. Applications without subjects will not be considered.