Front desk agent

Holiday Inn Baku

Front desk agent

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Main duties:

  • Be the warm welcome that kicks off a memorable guest experience. 
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone. 
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. 
  • Handle cash and credit transactions 
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. 
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. 
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. 
  • Take pride in your appearance and place as a brand ambassador. 
  • Always know what events and activities are on the day’s schedule. 

Candidate requirements:

  • Previous hotel experience is preferable.
  • Strong working knowledge of related computer software, including restaurant management software.
  • Knowledge of Hotel PMS is preferable.
  • Excellent communication and customer service skills.
  • Excellent knowledge of Azerbaijani, Russian or/and English languages.
  • Highly responsible & reliable.

Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Front desk agent” in the subject of the email c[email protected]. Applications without subjects will not be considered.

Elanın bitmə tarixi: 02.04.2023