Participates in the selection of front office personnel.
Trains, cross trains, and retains and front office personnel in accordance with IHG Standards
Schedule the front office staff in accordance with budget guidelines and through the direction of the GM
Supervises workloads during shifts.
Evaluated the job performance of each front office employees
Maintains working relationships and communicated with all departments
Maintains master and floor level key control
Verifies that accurate rooms status information in maintained and properly communicated
Resolves guest related problems quickly, efficiently, and courteously.
Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel.
Reviews and completed credit limit report
Works within the allotted budget for the front office
Received information from the previous shift manager and passes on additional details to the oncoming shift or manager.
Checks cashiers in and out and verifies banks and deposit at the end of each shift.
Enforces all cash handling and credit policies including incoming check policies and procedures.
Conducts regularly schedule meetings of front office personnel.
Conducts regular audits of brand standards and makes sure they conform to the standards.
Uphold the hotels’ commitment to hospitality
Previous hotel FOM or AFOM experience is preferable.
Strong managerial and delegation skills.
Strong working knowledge of related computer software, including restaurant management software.
Knowledge of Hotel PMS is must.
Excellent communication and customer service skills.
Excellent knowledge of Azerbaijani, Russian or/and English languages.
Highly responsible & reliable.
Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Front Office Manager” in the subject of the email ([email protected]). Applications without subjects will not be considered.