Front Office Manager

Holiday Inn Baku

Front Office Manager

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Main duties:

  • Participates in the selection of front office personnel. 
  • Trains, cross trains, and retains and front office personnel in accordance with IHG Standards
  • Schedule the front office staff in accordance with budget guidelines and through the direction of the GM 
  • Supervises workloads during shifts. 
  • Evaluated the job performance of each front office employees 
  • Maintains working relationships and communicated with all departments 
  • Maintains master and floor level key control 
  • Verifies that accurate rooms status information in maintained and properly communicated
  • Resolves guest related problems quickly, efficiently, and courteously.
  • Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel. 
  • Reviews and completed credit limit report
  • Works within the allotted budget for the front office 
  • Received information from the previous shift manager and passes on additional details to the oncoming shift or manager. 
  • Checks cashiers in and out and verifies banks and deposit at the end of each shift. 
  • Enforces all cash handling and credit policies including incoming check policies and procedures. 
  • Conducts regularly schedule meetings of front office personnel. 
  • Conducts regular audits of brand standards and makes sure they conform to the standards. 
  • Uphold the hotels’ commitment to hospitality

Candidate requirements:

  • Previous hotel FOM or AFOM experience is preferable.
  • Strong managerial and delegation skills.
  • Strong working knowledge of related computer software, including restaurant management software.
  • Knowledge of Hotel PMS is must.
  • Excellent communication and customer service skills.
  • Excellent knowledge of Azerbaijani, Russian or/and English languages.
  • Highly responsible & reliable.

Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Front Office Manager” in the subject of the email ([email protected]). Applications without subjects will not be considered.

Elanın bitmə tarixi: 26.02.2023