Front Office Supervisor

Holiday Inn Baku

Front Office Supervisor

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Main duties:

  • Ensures Outstanding customer care at all times;
  • Maintains a friendly, professional, cheerful and courteous demeanor at all times;
  • Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency;
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion;
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue;
  • Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service;
  • Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation;
  • Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Adheres to company credit limit policies;
  • Allocates rooms to expected arrivals after checking the guests preferences and special requests;
  • Builds strong relationships and coordinates with all other department´s especially housekeeping, reservations etc. 
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by casino/hotel policies and procedures;
  • Performs other duties as assigned, requested or deemed necessary by management;
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD;
  • Participates in hotel committees and task force assignments;
  • Assists all departments in servicing the guests especially during high volume periods;
  • Takes responsibility in the absence of the Hotel Manager and Assistant Hotel Manager;
  • Produces hotel front desk schedules;
  • Ensures time and attendance policies and payroll are accurately reflected;
  • Attends meetings as required;
  • Ensures front desk supplies are stocked and computer equipment functioning properly;
  • Oversees the business center and ensures the area is clean and guest ready at all times.

Candidate requirements:

  • Minimum 1 year work   experience at hospitality industry as FO Team Lead or Supervisor;
  • Excellent communication   in English,  Azerbaijani, Russian;
  • Flexibility to work various  shifts (mostly night)
  • A polite, engaging personality;

Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Front Office Supervisor” in the subject of the email [email protected]. Applications without subjects will not be considered.

Elanın bitmə tarixi: 27.03.2023