Guest service agent

Ibis Baku city

Guest service agent

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This isn’t just your next job – it’s your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest’s experience the moment they walk through our doors! We offer structured programs for growth and career advancement and consider our employees to be our greatest asset.

Responsibilities:

  • Respond to all customers in a timely and highly professional manner, including ensuring all reservations are completed accurately and to the Guest´s expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards
  • Welcome and fulfil the check-in process for Guests and group arrivals
  • Complete the check-out process for departing guests
  • Effectively and efficiently manage guest requests, enquiries, and complaints
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Maximize sales revenues through up-selling and marketing programs
  • Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
  • Checking all reservations and keeping the reservation systems up to date
  • Having excellent knowledge about the hotel facilities and maximize sales
  • Keep up with our accurate digital filing system
  • Monitoring the room availability of our hotel and in the case of fully booked situations ensure the whole team is fully informed about our commercial strategy to achieve 100% occupancy.
  • Dealing with revenue-related activities, such as developing and loading various "rate plans" in the system. Tracking, opening and/or closing room availability for our travel agents.

Qualifications:

  • Excellent administration and organizational skills with a can-do- attitude.
  • Exceptional customer service and high attention to details.
  • A professional face-to-face and telephone manner with exceptional communication skills
  • English language

Interested candidates are invited to send their resumes indicating “Guest Service Agent” in the subject line of the e-mail [email protected].

Elanın bitmə tarixi: 28.12.2022