The Merchant Baku
Guest Service Agent
- Receive and allocate hotel guests in positive manner, and also respond to their inquirers during their stay;
- Build pleasant and positive relationship with guests to make their stay in the hotel comfortable and respond to any complaints they might have in a very courteous manner to protect the image of the hotel;
- Maintain orderliness at the desk by arranging documents accordingly and keeping the desk area clean at all times;
- Report issues of maintenance and malfunctioning appliances to the manager for quick repair to ensure guests comfort and satisfaction;
- Assist in getting client feedback regarding the level of services delivered to improve the service delivery;
- Assist all departments in servicing the guests especially during high volume periods;
- Receive guests complaints / feedbacks and direct them to appropriate departments for resolution;
- Perform other duties as assigned, requested or deemed necessary by management;
- Previous experience of at least 1 year of experience at the similar position is highly preferable.
- Knowledge of OPERA PMS is highly preferable.
- Good communication skills, and ability to work in a team.
- Excellent knowledge of Azerbaijani, Russian or/and English languages.
- A polite, engaging personality, flexible to work various shifts.
Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Guest Service Agent” in the subject of the email [email protected]. Applications without subjects will not be considered.
Elanın bitmə tarixi: 21.03.2023