The Merchant Baku

Guest Service Agent



Main duties:

  • Receive and allocate hotel guests in positive manner, and also respond to their inquirers during their stay;
  • Build pleasant and positive relationship with guests to make their stay in the hotel comfortable and respond to any complaints they might have in a very courteous manner to protect the image of the hotel;
  • Maintain orderliness at the desk by arranging documents accordingly and keeping the desk area clean at all times;
  • Report issues of maintenance and malfunctioning appliances to the manager for quick repair to ensure guests comfort and satisfaction;
  • Assist in getting client feedback regarding the level of services delivered to improve the service delivery;
  • Assist all departments in servicing the guests especially during high volume periods;
  • Receive guests complaints / feedbacks and direct them to appropriate departments for resolution;
  • Perform other duties as assigned, requested or deemed necessary by management;

Candidate requirements:

  • Previous experience of at least 1 year of experience at the similar position is highly preferable.
  • Knowledge of OPERA PMS is highly preferable. 
  • Good communication skills, and ability to work in a team.
  • Excellent knowledge of Azerbaijani, Russian or/and English languages.
  • A polite, engaging personality, flexible to work various shifts.

Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Guest Service Agent” in the subject of the email [email protected]. Applications without subjects will not be considered.

Elanın bitmə tarixi: 21.03.2023