Reservation Supervisor

Holiday Inn Baku

Reservation Supervisor

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Main duties:

  • Supports the reservation team in their job by offering to them all the technical information in order to engage with customers in a professional manner.
  • Makes sure that the reservation team and front office representatives are completely aware about all the high season dates, the closed dates, the available dates.
  • Reservation supervisor accepts reservation requests, and do all the needed action to complete the reservation
  • Be aware of all the hotel programs, services, accommodations types, promotions, rates, and facilities.
  • Supervises the OPERA PMS to be able to track all the phone calls received and the actions taken.
  • Keeps the positive and professional environment between the staff.
  • Collaborates with the sales team.
  • Manages the packages, offers and rates of the hotel in OPERA PMS.
  • Monitors all the different ways of reservation like the online reservation.
  • Checks all the reservations to avoid any mistakes during uploading data to the software.
  • Manages all the available data on the different channels.
  • Works on creating an account to the hotel on the different hotel reservation platforms.
  • Knows all the hotel policies, procedures and payment methods.
  • Checks all the reservations daily to avoid any delay.
  • Ensures that the reservation email has been sent to the customers after reservation.
  • Updates OPERA PMS in case of no show, cancellation.
  • Checks the arrival of the VIP and special requests.
  • Assigns tasks to the different staff.
  • Solves problems that could face the reservation process and the customer support and services.

Candidate requirements:

  • Previous experience in similar position in brand hotel(s) is highly desirable.
  • Knowledge of OPERA PMS program is a must. 
  • Strong time management skills, communication skills, and ability to work in a team.
  • Strong knowledge of English, Azerbaijani and Russian languages.
  • Highly responsible & reliable.

Candidates meeting the above-mentioned criteria should address their CV/Resume, indicating “Reservation Supervisor” in the subject of the email [email protected].Applications without subjects will not be considered.

Elanın bitmə tarixi: 30.11.2022