Reservations Agent

Fairmont

Reservations Agent

Fairmont şirkətinin Logosu 

 

Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:  

  • Responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
  • Providing engaging Guest Service that follows departmental and brand standards outlined by FH&R. (LQA audit/JD Power)
  • Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
  • Accurately recording all required reservation information in the Central Reservations System (MyFairmontReservations) and/or the Property Management System (Property Manager)     
  • Reviewing and update reservations interfacing between the CRS and PMS
  • Ensuring reservation confirmations are issued promptly and accurately
  • Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues
  • To provide support to our colleagues at The Fairmont Global Reservations Centre
  • To monitor and track special promotions and communicate information to various operational departments
  • To attend the weekly Reservations Department communication and information meeting
  • To ensure all paperwork and confirmation letters are filed on a daily basis
  • Other related duties as assigned

Qualifications:

  • Computer literate in Microsoft Window applications and relevant computer applications required 
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Must posses professional telephone étiquette and have an excellent command of the English, Azerbaijani, Russian and Turkish languages
  • Strong team player who can work independently in a fast paced environment         

Interested candidates may apply online through www.careers.accor.com or send resumes to [email protected].

Elanın bitmə tarixi: 06.02.2023