Pasha Travel
Ticketing Manager
Essential Job Duties and Responsibilities:
To carry out the distribution of corporate clients between agents.
To work with the key customers of the company.
To check all the channels for customer requests several times every day.
To promptly respond to all incoming requests on booking, change, discharge, or cancellation of flights.
To keep the customers informed about the implementation of the order in respect of the documents required for booking and checkout.
To be able to work with bonus cards of the customers ("miles card" etc.), to book and issue tickets, and accrual of miles card bonuses.
To carry out group booking inquiries with airlines, monitor deadlines, and timely implement the purchase of air tickets for the group.
To involve colleagues in concerned areas in case of customer questions about hotels and visas.
To assist colleagues in the event of operational problems in working with customers.
To comply with the confidentiality requirements about the travel routes and personal data of the customers.
To analyze and classify customer complaints.
Other duties as assigned.
Work tightly with airlines, elaborate special conditions, and remain aware of targets of the airlines established.
Meet airlines together with the Line Manager or alone, visit Airlines in their office if requested.
Visit workshops, events, and fam trips organized by airlines, locally or abroad.
Keep informed the team about news in the airline industry concerning the Azerbaijan market.
Inform and implement discounts and special fares provided for PASHA travel through the ticketing department.
Monthly report to the Line Manager on department performance.
Meet KIP established by the department and company.
Create and follow up shift and duty table of the agents.
Be aware of off days and vacations of the agents, and report in time to the Line Manager if any changes are acquired.
Report on production and targets upon request
Qualifications and Education Requirements:
Higher education
Minimum 5 years work experience as Ticketing Manager
Proficiency with a Galileo
The certificate to confirm the completion of AZAL courses (electronic check-tickets), availability of IATA and reservation systems certificates.
Good in communication in English, Azerbaijani and Russian languages, written and verbal.
All candidates meeting the requirements are requested to send their Application Forms/CVs with the reference “Ticketing Manager” in the email subject line.
Please be advised that only shortlisted candidates (CVs corresponding to all requirements) will be contacted.
E-mail: [email protected]
Elanın bitmə tarixi: 21.10.2023